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Resource articles for health club owners

Our goal is to support the Gym Assistant customer in as many ways as we can. Our new Resource section contains information and articles of interest for owners and managers of gyms, sports clubs, health clubs and fitness centers.

If you would like to submit an article for the Articles page or know of one we should add, please email

Customer Service & Retention articles
Customer Service and Retention articles by Nicki Anderson, gym owner, health and fitness columnist for Chicago Suburban Newspapers

Customer Service Doesn’t End With the Sale!
"I find it fascinating that an industry that relies on it’s customers for success, still doesn’t “get” the retention part, i.e. customer service."

Five Secrets to Keep Your Clients Coming Back for More!
"Through demo and error, I have discovered five keys necessary to building a thriving business that will keep your clients coming back for more."

Motivation Is the Key to Retention
"More often than not, a prime stumbling block for clubs and studios is client retention."

Quality Customer Service is Key to Business Success
"Good service practices are part and parcel of a concrete business philosophy and solid business plan. If you don’t have a vision or mission you need to get one."

Tips and Articles on membership and business related issues
by IHRSA, International Health, Racquet & Sportsclub Association

The Lighter Side of ...Managing Difficult Members
"Difficult members are a part of the customer service equation. Every club has them."

Purchasing Fitness Equipment
"Each year, the process of obtaining fitness equipment becomes a bit more complicated."